North Hollywood, CA

EXPERIENCED Back-Parts Counterperson


Reports to:  Parts Manager


General Description:

The Parts Counterperson is responsible for providing assistance to Technicians at the back counter.

Duties and Responsibilities:

  • Find the part number, if necessary, for a parts request using electronic catalogs, books, or microfiche.
  • Make a part number inquiry into the parts inventory for the requested part.
  • Invoice the customer for the part charging the correct price to the correct repair order.
  • If the part is not in inventory, locate the part from an approved outside source or give the request to the parts manager to locate.
  • Conscientiously follow the parts department procedures for tracking lost sales.
  • Complete a special order part request for any parts that need to be ordered.
  • Assist the back counterperson or stocking clerk as necessary.
  • Learn any new computer updates that affect the parts invoicing/inventory system.
  • Notify customers when special order parts arrive.
  • Adhere to all dealership safety standards.
  • Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials,
  • and ensure that the customer is exposed to the full product line.
  • Pull purchased parts from stock.
  • If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
  • Answer phone calls, providing price quotes and other information.
  • Assist outside sales representatives with their orders.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required.
  • Solicit assigned accounts by phone.
  • Assist service technicians in selecting parts needed for repairs in process.
  • Open a repair order envelope for all new repair orders.
  • Order parts not in stock if, after discussion with Shop Foreman, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
  • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager.
  • Ensure that all charge sales are signed by the customers.
  • Keep front and rear counter areas clean and uncluttered.
  • Replenish assigned inventory daily.
  • Advise Parts Manager when areas of the department are not in satisfactory condition.
  • Keep current on new products and product updates.
  • Participate in all training programs that are made available.
  • Participate with the Parts Manager in maintaining a Lost Sale Tracking Program.
  • Clean computer terminals and printers daily.

Parts Counterperson (continued)

Skills Required and Physical Demands:

1.  Previous parts department experience as stocking clerk, inventory administrator, back counterperson, or parts counterperson.

2.  Excellent math, technical, and organizational skills.

3.  Ability to lift 70 pounds with a lifting belt (required).

This job description is not intended to be all-inclusive and employees will also perform other reasonably related duties as assigned by the Parts Manager or his/her designee as needed.