Service Technician

North Hollywood, CA


Reports to:  Service Manager


General Description:

The Technician is responsible for performing repair and service maintenance on customer and dealership vehicles within management’s guidelines for productivity, safety, and efficiency.

Duties and Responsibilities:

  • Receive repair or service job from dispatcher, advisor, team leader, shop foreman or electronic technician terminal.
  • Perform a diagnosis and report back to management with work that is required and await authorization.
  • Review vehicle history file and any factory bulletins that apply to vehicle make and model, paying special attention to outstanding campaigns.
  • Make notes regarding proposed and additional work on hard copy or technician terminal.
  • After authorization, request any parts required from the parts department and return any parts that have been requested to be saved by the customer or factory.
  • Help team members with their customer retention program and provide a daily status report.
  • After parts are received, complete required authorized repairs and create notes on the hard copy or technician terminal.
  • Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
  • Diagnose cause of any malfunction and perform repair. Communicate with parts department to obtain needed parts. Save and tag parts if the job is under warranty or if requested by the customer.
  • If required, perform test drive and restore vehicle to original condition making sure that it is clean.
  • Examine the vehicle to determine if additional safety or service work is required.
  • Inform dispatcher, advisor, team leader or electronic technician terminal of the job completion and make any final notes regarding suggested additional work.
  • Keep informed of all safety guidelines of management and other agencies, especially the disposal of hazardous waste.
  • Take all required and suggested training, keeping a record of classes and certification completed.
  • Keep the work area clean and maintain the condition of both personal tools and shop tools.

Technician (continued)

Skills Required and Physical Demands:

1.  Ability to lift 50 pounds.

2.  Ability to communicate both verbally and with written documentation.

3.  Completion of technical training school or factory apprentice program.

4. A team player who is focused on providing exemplary customer service

5.Acceptable driving record and a valid driver's license in your state of residence

This job description is not intended to be all-inclusive and employees will also perform other reasonably related duties as assigned by the Service Director or his/her designee as needed.