Service Porter

North Hollywood, CA

  Service Porter

Reports to:  Service Manager

Responsibilities: The service porter is responsible for maintaining a clean and well-organized vehicle area

  • Moving Cars between the dealership’s display area, workshop, storage facility and the pickup-point
  • Driving and handling all cars responsibly to ensure damage prevention, and protecting dealership property at all times
  • Accounting for all cars on the lot
  • Ensuring the cleanliness of the interiors and exteriors of cars on the lot (including sanitation of vehicles)
  • Ensure cleanliness of the service drive area
  • Providing Assistance with keeping the lot clean and tidy at all times
  • Driving off site to run dealership errands when required.
  • Performing basic maintenance duties such as filling up on gas
  • Police Grounds of the dealership
  • Complete OSHA right-to-know-training
  • Complete all trainings as directed by supervisor
  • Follow policies and procedures as set forth on employee handbook
  • Porters who open in the morning are responsible for moving Blockers and clear Service drive.  Check customer lounge and make sure is clean and organized for daily operation
  • Getting the newspaper set on the counter for customers, turn on Tv’s to News Channel, check refrigerator for water bottles (fill if necessary) 
  • Assist service advisors on getting keys for any late night drop off
  • Check with advisors if any vehicles need to be prep for customer pick up
  • Constructively communicate with other dealership personnel as required to satisfy customer needs. Assist the technicians on getting vehicle and parts
  • Help get loaners ready for customers 
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel or customers
  • Closing shift is responsible for securing all vehicle in the service drive and securing the shop at end of shift check in with closing manager or advisor
  • Porters need to work together with all service personnel and management to ensure the satisfaction of our customer.
  • Wear company approved uniform
  • Any other assigned duties

Knowledge, Skills and Abilities Required: 

Educational: High school diploma or the equivalent. 

Special Skills (i.e., licenses, certifications, etc.): Ability to read and comprehend instructions and information. Ability to use personal computer applications. General mechanical skills and manual dexterity. Good judgment. Current valid driver’s license. 

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical Demands and Working Conditions:

The noise level in the work environment is usually loud. Frequently required to bend, stoop, crouch, reach, and handle tools. Requires the ability to lift 40 pounds of material. Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle repair facility. Frequently, exposed to exhaust fumes or other airborne particles.

This job description is not intended to be all-inclusive and employees will also perform other reasonably related duties as assigned by the Business Manager or General Manager or his/her designee as needed.