parts counter person

NORTH HOLLYWOOD, CA

Reports to the Parts Manager

QualificationsEducation

High school diploma or the equivalent.

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical RequirementsSurroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

ExpectationsGeneral Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.

Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.

Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.

Provide information regarding the associated cost of parts required on repair orders.

Keep inventory control system and parts catalog up to date.

Inform service personnel when back ordered or special order parts are received.

Accept and follow through on lawful directions from supervisors.

Be polite and friendly, greet customers promptly and deliver exceptional customer service.

Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.

Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.

Work with multiple customers at once if needed while still providing individual customer satisfaction.

Keep customer mailing lists up to date.

Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase.

Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.

In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.

Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.

Become proficient and familiar with computer systems necessary for parts and accessories management.

Periodically carry out physical inventory of merchandise.


Kneeling and/or Squatting

infrequently

Lifting

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Perform all rate quotations. Present paperwork to and acquire approval from finance sources on all finance deals.

Keep current files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Maintain monthly penetration reports on finance penetration.

Determine a preferred percent of penetration and income, both monthly and annually, by devising finance forecasting in accord with sales department.

Devise methods and establish procedures to enable proper and timely completion of all sales related paperwork. Scrutinize all paperwork for any errors and to ensure accuracy of title, taxes, line information.

Maintain budget and internal controls along with a dependable system of accounting. Set and achieve monthly sales objectives and goals. Provide reports, as requested.

Maintain and expand skills and knowledge base through the pursuit of an ongoing program of formal and informal education in the area of expertise with a goal to preserve, enhance, and expand service. Belong to, or join, any appropriate associations.

Provide a strong selection of available finance and insurance products by assertively recruiting and maintaining this healthy market base. Actively use sales techniques.

Use effective problem solving skills to regularly review departmental activities

Create and maintain positive working relationship with multiple finance sources, factory, and others.

Yield satisfactory levels of profits and revenue for the dealership by selling insurance, finance, and extended service programs to all customers with both new and used automobiles. Actively cross-sell accessories, parts, and ready to ride products to customers.

Provide clear and direct supervision of the business office operational activities related to providing insurance, finance, and extended service programs.

Working in co-operation with the sales team, be available to give additional assistance to a sales person in the Automobile Sales Department as needed.

Actively support overall company procedures and policies and uphold the dealer’s philosophy.

Interact effectively and actively in cross-funtioning with all departments, with particular emphasis on the Service Manager and Sales Department.

Be a liaison to all departments in issues regarding Finance and Insurance.

Encourage all staff to provide quality Customer Service to all customers by actively modeling an exemplary degree of Customer Service. Handle all customer complaints courteously and efficiently, exhibitjng a positive attitude, empathy, and our dedication to making the experience positive for our customers.

Utilize the delivery of any new or used automobile to create an event that will facilitate customer loyalty to the dealership.

Uphold a quality evaluation and enhancement program to assure extraordinary quality service to all customers. Establish and utilize a selling protocol that strongly emphasizes features and benefits so that all customers experience reliable interactions with the dealership.

Use personal follow-up, mailing lists, and tickler files to consistantly contact customers and promote additional sales and facilitate customer satisfaction.

Exemplify commitment to the dealership’s philosophy of excellent service for all customers, providing an example to other dealership employees.